About The Course

In this comprehensive course, participants will delve into the nuances of guest courtesy, understanding that true courtesy goes beyond mere politeness; it is a genuine expression of respect and warmth towards guests. The training, spanning over 8 hours, focuses on cultivating the essential skills and attitudes necessary for becoming a truly professional hotelier. Participants will learn the fundamental aspects of guest courtesy, mastering eight basic skills applicable to diverse situations. The course outlines specific steps to maintain focus on guests, ensuring efficient service delivery and enhancing self-esteem both for the staff and the guests. Participants will also delve into the art of building rapport, providing clear explanations and information, and understanding and fulfilling guest needs. The training covers the intricacies of guest interaction, exploring additional models for exceptional service and techniques for attracting and retaining guests. The course also addresses serving physically challenged guests, handling unsatisfied guests, and delves into the significance of attitude, explaining the concept through the iceberg metaphor and emphasizing the importance of adopting a positive "Can Do Attitude."