About The Course

In this course, participants will delve into the fundamental aspects of communication, mastering the essential skills necessary for effective interpersonal interactions in both personal and professional contexts. The course covers the basic communication process, emphasizing the importance of clear and unambiguous message delivery, active listening, and appropriate responses when engaging with guests and associates. Participants will learn how to identify and remove communication barriers, ensuring seamless information exchange. Moreover, the course explores verbal communication techniques, teaching participants how to speak appropriately, listen effectively, and respond thoughtfully. It also delves into the intricate world of body language, examining eleven distinct types of body language and providing practical insights on interpreting and using nonverbal cues effectively.