About The Course

This comprehensive course, divided into five parts, equips participants with the essential skills needed to master techniques for retaining loyal guests. The program, spanning 10 hours, focuses on refreshing foundational knowledge and skills in customer service while providing practical insights to enhance guest interactions. Part 1 lays the groundwork, emphasizing the importance of customer service as the lifeblood of any organization and outlining the fundamental expectations of customers. Part 2 delves into the evolution of customer service, presenting rules for exceptional service and guiding participants through steps to create positive impressions, develop courtesy, and nurture ethical practices. Part 3 hones communication skills, covering effective communication techniques, active listening strategies, and ways to identify and address customer needs. It also explores building relationships, establishing rapport, and handling diverse customer personalities. Part 4 provides guidance on exceptional face-to-face and telephone customer service, emphasizing helpfulness and professionalism. Part 5 addresses handling difficult customer interactions effectively, emphasizing continuous improvement and being the best version of oneself in customer service scenarios.